Frequently Asked Questions
Everything you need to know about our premium outdoor dog gear and apparel.
How do I determine the right size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of the rib cage. Refer to our detailed size guide on each product page to match measurements with the appropriate size.
What is your return policy for gear that doesn't fit?
We offer a 30-day return window for all items in new, resalable condition with original tags attached. Please ensure the gear is free of pet hair and dirt before returning.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
Is Ruffwear gear covered by a warranty?
Yes, we stand behind our products. We offer a limited warranty against defects in materials and craftsmanship for the practical lifetime of the product.
How should I clean and maintain my Ruffwear apparel?
Most of our gear can be washed in cold water on a gentle cycle with mild detergent. We recommend hanging items to air dry; avoid using bleach or putting gear in a high-heat dryer.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.